Shipping policy

SHIPPING POLICY

Rosy The Panda
Last updated: August 2026

Thank you for shopping with Rosy The Panda. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally prepared and dispatched within 1–3 business days after payment confirmation.

Processing times may be slightly longer during product launches, promotions, public holidays, or peak periods. If there is a significant delay affecting your order, we will do our best to notify you.

2. Delivery Times

Delivery times vary depending on the destination, courier, and shipping method selected at checkout.

Estimated delivery times are provided at checkout or through your shipping confirmation when available.

All delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, customs clearance, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

3. Where We Ship

Rosy The Panda ships to selected domestic and international destinations.

Available shipping destinations are shown at checkout. If your country or location cannot be selected, shipping may not currently be available to that destination.

Certain products or destinations may also be restricted due to courier limitations, customs regulations, or local import requirements.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment, based on factors such as the destination, order size, and available shipping method.

Free-shipping offers or promotional shipping rates may be subject to specific conditions stated at the time of the promotion.

Shipping charges that have already been incurred are generally non-refundable, except where required by applicable law or where the issue resulted from an error by Rosy The Panda.

5. Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Rosy The Panda has no control over charges imposed by local customs or authorities.

6. Shipping Delays

Once an order has been dispatched, delivery is handled by the applicable courier.

Although we will assist customers whenever reasonably possible, Rosy The Panda is not responsible for delays caused by couriers, customs authorities, public holidays, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

This does not affect any mandatory consumer rights available under applicable law.

7. Shipping Address & Contact Information

Customers are responsible for providing a complete and accurate shipping address, phone number, email address, and any other information required for delivery.

If you notice an error after placing your order, please contact us immediately. We will try to update the information where possible, but changes cannot be guaranteed once an order has been processed or dispatched.

8. Undeliverable, Refused or Uncollected Orders

Orders may be returned to us if:

  • The shipping address or contact information is incorrect or incomplete;

  • The courier cannot reach the recipient;

  • Delivery is refused;

  • Required customs or import charges are not paid; or

  • The shipment is not collected within the courier's required timeframe.

Where the failed delivery was not caused by Rosy The Panda, any approved refund may be reduced by shipping, return shipping, customs, storage, or other reasonable charges incurred in connection with the shipment, to the extent permitted by applicable law.

If reshipment is possible, additional shipping charges may apply.

9. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

10. Lost, Damaged or Missing Shipments

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact Rosy The Panda within 48 hours of delivery and provide your order number together with clear photos and/or videos where applicable.

If your parcel is marked as delivered but you have not received it, please contact us as soon as possible so that we can assist you and, where necessary, open an investigation with the courier.

For shipments that have not arrived, please contact us once the estimated delivery period has passed.

In some cases, a courier investigation may need to be completed before a replacement, refund, or other resolution can be provided.

11. Returns & Refunds

Returns, refunds, exchanges, damaged products, incorrect products, and related claims are also subject to our Return & Refund Policy.

Due to hygiene and safety considerations, cosmetics and personal-use beauty products are subject to specific return conditions. Please review our Return & Refund Policy before making a purchase or requesting a return.

12. Contact Us

For any questions or concerns regarding shipping or delivery, please contact:

Rosy The Panda
Email: keepeye@rosythepanda.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available to you under applicable law.